Shipping policy
This policy applies to orders shipped within the United States.
Order Processing Time:
Orders are processed within 1-2 business days (Monday-Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods and Transit Times:
United States - Standard Ground (UPS): 7-10 business days after processing.
Shipping Charges (U.S. Only):
Flat rate $6.95 for orders under $195.00. Free shipping for orders over $195.01.
Address Restrictions:
No P.O. boxes, APO, FPO, or DPO addresses. Full credit card billing address must match shipping address. Rockmelan is not responsible for incorrect or incomplete addresses.
Personal Use Only:
Products are for personal use only, not resale. We reserve the right to refuse orders.
Lost, Stolen, or Damaged Shipments:
Rockmelan is not responsible for lost, stolen, or damaged shipments after the carrier confirms delivery. Buyer assumes all responsibility for claims with the carrier.
Order Tracking:
Tracking information is sent via email after dispatch. Allow 24-48 hours for tracking updates.
Order Changes or Cancellations:
Contact contact@rockmelan.shop immediately. Once processed or shipped, changes may not be possible.
Customer Support:
Phone: +1 212-980-2506
Email: contact@rockmelan.shop
Address: 398 W Broadway #56, New York, NY 10012, USA
Hours: Mon-Fri, 8:00 AM - 6:00 PM EST