FAQs
We’ve provided answers to some common questions below to ensure your shopping experience with Rockmelan is clear and straightforward.
Where is Rockmelan located?
Rockmelan is based in the United States. Our business address is:
398 W Broadway #56, New York, NY 10012, USA
Do you offer free shipping?
Yes. We offer free shipping and standard flat shipping on all orders within the United States.
How long does delivery take?
- Orders are prepared within 1–2 business days (Monday to Friday).
- Once processed, shipping typically takes 7-10 business days.
Will I receive an order confirmation email?
Yes. After your order is placed successfully, a confirmation email containing your order details will be sent automatically.
Do you provide order tracking?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Tracking updates are generally available within 24–48 hours after shipment.
What is Rockmelan’s Return Policy?
Full details about returns, eligibility requirements, and timelines are available in our Return & Refund Policy section on the website. It explains how to initiate a return and outlines the applicable conditions.
How can I request a return?
To begin a return, please contact us at contact@rockmelan.shop.
Be sure to include your order number and the reason for your return in your message.
Are there any items that cannot be returned?
Items labeled as final sale may not qualify for return.
Any restrictions will be clearly mentioned in the product description before purchase.
Customer Support
If you have any questions, our support team is here to help:
Phone: +1 212-980-2506
Email: contact@rockmelan.shop
Address: 398 W Broadway #56, New York, NY 10012, USA
Business Hours: Mon – Fri: 08:00 AM - 6:00 PM (EST)